Everything you need to know about exchanging with Transforex Currency Exchange.
25 questions across 6 categories — search or browse by topic below.
Is my money and data safe?
Accounts are KYC-verified, data is encrypted at rest and in transit, funds move through a controlled settlement process. Passwords are hashed with a modern algorithm and never stored in plain text. See full controls →
Do you offer 2FA?
Yes — TOTP-based two-factor authentication on all accounts. Strongly recommended for anyone trading over ¥10,000.
What if my account is compromised?
Message the WeChat 24/7 fraud desk on WeChat at our WeChat or email support@transcurrex.com. We freeze first and investigate second.
How do you protect crypto reserves?
Dual-control multi-sig cold storage. Hot wallets hold only what's needed for the current settlement window.
💬 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus WeChat 24/7 fraud desk.
💚 WeChat: our WeChat
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.