🛡️ Security & trust

Your money and data, seriously protected.

Security isn't a feature at Transforex Currency Exchange — it's the foundation. Encryption, escrow, segregated funds, independent audit, and a fraud desk that answers a phone. Here's the full picture.

Open a secure account Report a concern

🧾 At a glance● live posture

TLS 1.3+ HSTS enforced
Escrowon every trade
Cold storagemulti-sig, air-gapped
Segregatedclient fiat accounts
Annual auditindependent firm

🧱 How we protect youthe security stack in plain language

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TLS 1.3 everywhere

Every byte between your device and the desk is encrypted with modern TLS. HTTP is auto-upgraded, HSTS is enforced, and legacy protocols are refused.

🗄️

Encryption at rest

Sensitive fields are encrypted at rest, backups are envelope-encrypted, and access is key-controlled with rotation on staff changes.

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KYC / KYB verification

Every retail account is identity-verified before trading. Corporate accounts add KYB — director search, sanctions screening and beneficial-owner mapping.

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Continuous AML monitoring

Every transaction runs through a rules-based AML engine (velocity, structuring, jurisdiction risk) with human review on flagged flow.

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Escrow-controlled settlement

Fiat & crypto only leave escrow when both sides confirm — every P2P trade, every OTC ticket. Nothing settles on trust alone.

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24/7 fraud desk

Suspicious activity is flagged, held, and reviewed by our fraud desk before funds move. False positives are reversed within the trading day.

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Dual-control cold storage

Crypto reserves are held in air-gapped multi-sig cold storage. Hot wallets hold only what's needed for current settlement window.

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Rate transparency

You see the exact rate, spread and fee before confirming. No last-second re-quotes, no hidden margin at settlement.

🏗️ Behind the scenescontrols that don't show up in a marketing page — but should

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Segregated client funds

Customer fiat sits in dedicated partner-bank accounts — never commingled with operating cash. Reconciled daily against the trade ledger.

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Immutable audit trail

Every order, confirmation and admin action is logged with an append-only trail — retained for 7 years for regulatory review.

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Third-party audit

Annual security & controls review by an independent firm. Findings tracked to close in a public quarter.

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Least-privilege access

Staff systems use SSO with hardware-key 2FA. Production access is time-boxed, logged, and requires a paired approver.

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Data minimisation

We only store what we need. KYC documents purged on schedule; account data honours deletion requests within 30 days.

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Bug bounty

Ethical researchers can report vulnerabilities via support@transcurrex.com — rewarded and disclosed responsibly.

🚩 Six scam red flagsif you see any of these, stop and check with the desk

Rates that are "too good"

If a stranger offers 5% better than the desk board, it's bait, not a favour. Real markets don't work that way.

Pressure to move fast

Real trades wait. "Send it in the next 10 minutes" is a scam script — always.

Off-platform chat

Once the conversation leaves Transforex Currency Exchange for a private WeChat, Telegram or SMS, escrow protection is gone.

Gift cards, top-ups or "test" transfers

No legitimate FX or crypto settlement uses these. If asked, walk away.

New account, no history

On P2P we show completed-trade counts on every profile. Fresh account + big offer = high risk.

We call and ask for your password

We won't. Ever. Not a code, not a "verification word", not remote-desktop access. Report the call.

🆘 If something goes wrongfastest path to a human

Something looks wrong on my account

Freeze it: +8613229440150 or contact form. Include what you noticed and when.

I got a suspicious message pretending to be TFE

Screenshot it, then forward to support@transcurrex.com. Don't click any link in it.

I lost my 2FA / phone

Reach the desk in-hours; we'll re-verify identity before resetting access.

A P2P counterparty went silent after I paid

Raise a dispute inside the trade — escrow freezes automatically and the review desk takes it from there.

🤝 Staying safe, together

We will never ask for your password or one-time codes.
Always check you're on transcurrex.com — bookmark it.
Use a strong, unique password and enable 2FA on your account.
Report anything suspicious to our desk immediately.
Keep P2P chat and payment on-platform — escrow protection ends where the platform ends.

📞 Report a concern

Spotted something off, or think your account is at risk? Contact us right away and we'll act fast — freeze first, investigate second.

📞 +8613229440150 — 24/7 fraud line

✉️ support@transcurrex.com

Contact security desk

🐛

Security researcher?

Found a vulnerability? We take reports seriously and reward responsible disclosure. Email support@transcurrex.com with reproduction steps — we acknowledge within one trading day.

Trade with confidence

Open an account, verify once, and let the desk's controls do the heavy lifting.

Create free account

Your money and data, seriously protected.

TLS 1.3 everywhere

Encryption at rest

KYC / KYB verification

Continuous AML monitoring

Escrow-controlled settlement

24/7 fraud desk

Dual-control cold storage

Rate transparency

Segregated client funds

Immutable audit trail

Third-party audit

Least-privilege access

Data minimisation

Bug bounty

Rates that are "too good"

Pressure to move fast

Off-platform chat

Gift cards, top-ups or "test" transfers

New account, no history

We call and ask for your password

Something looks wrong on my account

I got a suspicious message pretending to be TFE

I lost my 2FA / phone

A P2P counterparty went silent after I paid

🤝 Staying safe, together

📞 Report a concern

Trade with confidence

Invite friends to trade — you both earn ¥100