❓ FAQ
Everything you need to know about exchanging with Transforex Currency Exchange.
25 questions across 6 categories — search or browse by topic below.
📁 Categories3 shown
🧾 Tax refund3 questions
Do you handle overseas tax refunds?
Yes — VAT / sales-tax refunds on your overseas shopping, paid to you in Renminbi. See the refund page →
How long until my refund lands?
Typically 3–8 weeks from the customs stamp. Fast-track for corporate accounts is 10–15 business days.
What if I forgot the customs stamp?
The stamp is legally required — without it, refund networks can't process the claim. Some airports have late-stamp options — email the desk with your flight details.
💬 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus WeChat 24/7 fraud desk.
💚 WeChat: our WeChat
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.