One scan, one message — real humans on the desk.
Scan the WeChat QR, open a ticket or email — pick the route below and we'll land you with the right person on the desk.
💚 WeChat the desk directly
Open WeChat → tap "+" at the top-right → "Scan" → point at the QR. We reply in minutes during desk hours (Mon–Sat, 08:00–20:00 CST).
WeChat ID: Transforex Currency Exchange
Open a support ticket
Track every conversation in one thread. We reply in hours during desk hours.
WeChat the desk
Transforex Currency Exchange
Mon–Sat 08:00–20:00 CST · replies in minutes
Email support
support@transcurrex.com
Reply same trading day
24/7 fraud desk
Security incident? Scan the WeChat QR — freeze first, ask later.
Help centre
Self-serve for common questions — often faster than waiting.
📝 Send us a message
🏢 Beijing HQ
TFE Trading Desk
North Wangjing Business District
Chaoyang, Beijing · 100102
💚 WeChat: Transforex Currency Exchange
Mon–Sat, 08:00–20:00 CST
🏢 Shanghai desk
TFE Yangtze Coverage
Lujiazui Financial District
Pudong, Shanghai · 200120
Mon–Fri, 09:00–18:00 CST
💡 Prefer to self-serve?
Instant quote in the converter — often faster than opening a ticket.
Open the converterGetting a quote or trade
Use the converter — instant, no ticket needed. Corporate volumes → talk to sales.
Account or KYC
Check FAQ > Account. Still stuck? Message us — include your registered email.
Corporate / API
Route to support@transcurrex.com with subject Corporate. A relationship manager replies in 24h.
Press & media
Press desk → — same-day turnaround on print/broadcast enquiries.
Security concern / fraud
Scan the WeChat QR first — add us as Transforex Currency Exchange. Email second with subject Security concern. Do not click any suspicious link.
Most questions have a 30-second answer. Search the FAQ before opening a ticket — you'll often find it faster.